When you think of luxury hospitality, Matteo Cumerlato is a name that undoubtedly comes to mind. With over 25 years of experience in the industry, Matteo has left his mark on high-end hotels and restaurants around the globe. His journey from Sardinia to the Caribbean, the Middle East, Asia, and Italy’s most iconic locations speaks volumes about his expertise and dedication. In this interview, we delve into Matteo Cumerlato’s world to uncover what makes his approach to luxury hospitality so unique.
Early Beginnings and Influences
How Matteo’s Journey Began
Matteo Cumerlato’s love for hospitality started in 1995 in Sardinia. Growing up in a family deeply rooted in the industry laid the groundwork, but it was during his university years that his passion truly took flight. “I started working in tourist villages and managed a resort with 5,000 guests at just 24,” Matteo recalls. These formative experiences taught him valuable lessons about listening and adapting, thanks to the mentorship of a General Manager who shaped his career path.
Global Experience and Its Impact
The Benefits of International Exposure
Matteo Cumerlato’s career is a tapestry woven with diverse global experiences. From Italy to the Caribbean, the Middle East, and Asia, each location has imparted its unique lessons. “Working across these regions has broadened my perspective,” Matteo shares. The varied cultural nuances and operational challenges encountered have allowed him to blend international best practices with the timeless elegance of Italian hospitality.
Passion for Food and Beverage
A Culinary Focus
Food and beverage have always been central to Matteo Cumerlato’s career. His deep appreciation for Italian cuisine led him to collaborate with top chefs and nutritionists. “I’ve always been passionate about preserving Italian authenticity,” Matteo says. His work includes developing innovative yet traditional dishes, like powdered versions of classics such as cacio e pepe and carbonara, highlighting his commitment to both health and heritage.
Transforming Spaces
Matteo’s Approach to Renovations
When it comes to hotel and restaurant renovations, Matteo Cumerlato believes in creating a well-curated experience. “Whether renovating a boutique hotel in Venice or opening a new restaurant, I focus on crafting a story that resonates with guests,” he explains. His approach blends tradition with modern innovation, ensuring that while spaces evolve, they retain their original charm.
Essential Qualities for Success
Adaptability and Empathy
For Matteo Cumerlato, the key to success in hospitality lies in adaptability and empathy. “Hospitality is fundamentally about people,” he says. His experience with building strong teams and listening to both guests and staff underscores the importance of these qualities. By understanding and responding to individual needs, Matteo has been able to deliver exceptional service throughout his career.
Managing Multiple High-Profile Projects
The Importance of Prioritization
Managing numerous high-profile projects requires meticulous organization and clear communication. Matteo Cumerlato prioritizes tasks, holds daily meetings with his team, and ensures everyone is aligned with the goals. “Working together as a team helps us maintain the quality of service and ensure that no detail is overlooked,” he notes.
The Role of Mentorship
Giving Back Through Guidance
Mentorship has played a crucial role in Matteo Cumerlato’s professional development. He had the privilege of working with exceptional mentors early in his career, and now he strives to pass on that knowledge. “I believe in sharing my experiences and helping younger professionals grow,” Matteo says. His commitment to mentorship reflects his belief in fostering the next generation of hospitality leaders.
Handling Diverse Clientele
Meeting High-Profile Expectations
Working with high-profile guests requires a keen sense of discretion and a personalized approach. Matteo Cumerlato’s strategy involves anticipating and meeting each guest’s unique needs while maintaining a personal touch. “It’s all about understanding their expectations and delivering service that makes them feel at home,” he explains.
Collaboration on the Upcoming Book
A Fusion of Expertise
Matteo Cumerlato’s latest venture is a collaborative book with finance expert Boban Popevski. “Boban and I met through mutual connections and realized we had complementary skills,” Matteo says. The book combines Boban’s financial expertise with Matteo’s hospitality experience, offering readers practical advice and valuable insights. “We hope to inspire others with the lessons we’ve learned over the years,” Matteo adds.
Conclusion
Matteo Cumerlato’s journey through luxury hospitality is nothing short of inspiring. His extensive experience, passion for Italian cuisine, and commitment to excellence have set a high standard in the industry. By blending tradition with modernity and emphasizing the importance of adaptability and empathy, Matteo offers a roadmap for success in hospitality management. His upcoming book with Boban Popevski promises to be a treasure trove of knowledge for aspiring hospitality leaders. As we look forward to the release, it’s clear that Matteo Cumerlato’s influence will continue to shape the world of luxury hospitality for years to come.
